Help & Frequently Asked Questions (FAQ's)

Have a look at the list of FAQ's and if you can't find the answer you are looking for you can e-mail your question to us on info@MyOwnCreation.co.uk. We will answer all questions as soon as we can and, if appropriate, post it here.

No. This site is FREE to use and list your work but we do charge a small transaction fee. If you want to, you can buy one of our optional extras to go with your listing. You will find them listed when you edit the details about your item. You can also take a look at out Pricing page: PRICING
Yes indeed! If you would like to send as much detail as possible to info@myowncreation.co.uk then we will try our best to accommodate you. Please do not suggest categories that are too narrow or specialised as we want as many people as possible to benefit from it.
No you do not. In 2011 we took the decision to drop the commission on sales and thereby open the site up to anyone. For us to monitor all sales we needed all purchasers to become members. Since the revision, customers can go directly to the crafter to arrange purchase and payment and therefore no longer needs to me a member.
Selling anything is hard and selling online is even harder but does have some distinct advantages; the main one being that you can do it from home. The biggest dis-advantage is that people cannot browse and feel the items they way they can at, say, a craft fair. For this reason you must ensure that your photo, title and description are really good. Take a look at our article Sell Your Handmade Crafts Online for more information.
The first image is free and can be loaded in the item update and amend page in Control Panel. First log into the site. Then from the new members control panel, select Listed Items, select the item by pressing on the Reference Number. Add A Photo is the very first option on that page. Have your .JPG or .GIF image already reduced to 200k or less if you can. Otherwise, use the image re-sizer on the site.
All items are bought from the seller and it will depend on their preferred payment method. There are 3:

1. PayPal. Some user tell us their PayPal details so you can pay immediately via your own PayPal account or credit card.

2. PayPal via the seller. Some users accept PayPal but choose not to give us their account details. Contact the seller via the Contact button to arrange payment.

3. Cash, cheque or other method. Contact the seller direct using the Contact Button to arrange payment or discuss your requirements.
We will send you a money transfer via PayPal when you submit a request to turn your credits into cash. There is a qualifying period for each transaction to allow for delivery time and customer queries and complaints. The following is what PayPal have to say about their system.

When someone sends you a payment through PayPal we will notify you by email (or text message for payments sent to your mobile phone number).

If you already have a PayPal account and have confirmed your email address, we will credit the payment to your PayPal account balance. If you don't have a PayPal account, you must sign up for one first and then confirm you own the registered email address before funds can be credited your account.

The received funds can then either be withdrawn to your bank account or used to pay for future purchases.

What are the fees for receiving money? • Receiving a personal payment (e.g. a gift from family) is free if the sender uses their PayPal balance or their bank as a funding source. If they use a credit or debit card there will be a small fee. The sender can decide to pay this or pass it on to you.

How long does it take to receive money? • If the sender uses their PayPal balance, a credit or debit card or an instant bank transfer, the money will be credited to your PayPal account balance instantly. • If the sender pays by eCheque, the money will be credited to your PayPal account after a clearing period of seven to nine business days.

What are the receiving limits? PayPal must comply with European Union regulations which require us to collect additional information about you before you are permitted to receive more than £1,700 into your PayPal account within a twelve month period.

To remove this limit, log into your PayPal account.
Your membership will expire automatically one year after the last item was added OR one year after your last item updated, whichever is the later. Any credits outstanding will be deemed to have lapsed..
We don't give valuations on work but why not let market forces do the work for you? Just list your work with a price of 'OFFERS' and see what happens.
Amateurs and professionals of all standards can show their work on these on MyOwnCreation but there is usually a small listing fee. However, we do offer PROMOTIONS from time to time where IT IS possible to list items for free. Look for the Free Listing Promo and request the code and then you can add as much art and craft as you like for free.
The chances are that you have not added a photograph of your item. We want every item listed to carry a photograph to increase the interest in it. It also keeps the quality of the site up.

Other reasons are: Listing too general. The site is for specific items only. Listing advertises a website. This is not allowed. We want specific items only. If you want to advertise your company or a range of products then perhaps the Corporate Adverts would be better for you. See Banner Advertising
Once you have listed an item you will receive a confirmation email from our server automatically. Our server also handles the emails from potential customers.

If your email system has a SPAM filter, it is VERY IMPORTANT that you change it to allow mail in from system@myowncreation.co.uk AND info@myowncreation.co.uk
No. The artists and craftsmen who list their work have entered a guide price for you. It is entirely up to you if you want to negotiate a better price when you make contact.
MyOwnCreation can only allow digital photographs/images up to 200mb in size. This is a software restriction imposed by Microsoft and beyond our control.

You can either try to reduce the size yourself with your own software (we use Microsoft Office picture manager, its free with Office) or you can link to www.resize2mail.com where you will find a free re-sizing tool.
The answer is really two fold but both are to do with the security settings in your browser. To get the most from the site your browser must be able to use JavaScript and iFrames. Each version of browser is different but changes to security is usually found in TOOLS, SECURITY tab. You can either change it to a lower security level or go for a custom setting.

In the list you should find ACTIVE SCRIPTING or JAVASCRIPT. Make sure that is enabled. Also in the list you should find LAUNCHING PROGRAMS in iFrame. Enable that too or set to prompt(recommended). You may also like to add MyOwnCreation as a trusted site.
MyOwnCreation credits are our way of saving everyone money by cutting out the need to visit banks like PayPal for every transaction. Buying our credits means you visit just once to buy and again to cash them in. 1 credit = 1p and they are used to buy anything on the site. If you are a seller you can buy any of the optional extras to go with your listing. Cash in your surplus credits whenever you want to. Everyone gets their own account so you can keep track of your spending or sales.
The ""Clicks"" are the number of times the items page has been opened and viewed. It is a reasonably good way of seeing how well your advert is doing.

If the figure is low then maybe its time to take a look at the wording you are using. Use ""keyword rich"" text i.e. if your item is jewellery then use the word jewellery in context a few times AND make sure its used in the title.